Clicks southgate

I went to Southgate Mall on the 9 Apri 2021. I had a presentation so I decided to go to clicks as I had to go and as about a product that I bought few weeks ago. I took a ticket for prescription. I aited do meting like 20 mins before I was called and when I check on their system I was number 11. I decided to leave the que I went to pay for some other things as I was in so much pain. I met a lady and I explained to her that I bought an arm sling and I couldn't even combine all those strings together. The lady went to the office to call the manager. I explained to her that I think something is missing in the packet. The manager by the name of Tshidi informed me to go back to Mal of the south where I bought it, as she can't replace it for me I explained to Tshidi that I stay 2mins away from southgate and the reason why I went there by that time was because my sister in law accompanied me as I was involved in a car accident and i wanted to go to other stores.

I asked Tshidi if she can help me with replacing or refunding me as that product is so complicated she said she needs to phone the store and ask them if they remember selling that product with a missing string.

Such a bad experience a store manager telling a client to go back to a store that she bought the product.