Clicks Smith Street Durban

Im so angry and disspointed with Clicks Smith street Durban, I normally collect my medication from and there is a separate cubicle for collection which I normally collect my medication and before i was told by one of the pharmacies not to join the normal queue as im only collecting i must just go to the collection cubicle but today when i went to collect again i was told I needed to follow the normal queue and i even said im collecting but no the pharmacist told me to join the normal queue without even explaining that may be there is no one on that cubicle or what and no apologies nothing. Why do you have a collection sign if its not in service, than take the sign out or put an apology notice and lastly please dont tell us one thing and when we come again it’s something else, cause you are making customer’s look like stupid, i have been to many Clicks before like Ballito junction, Durban North and there is order there but Smith street is something else the Pharmacy. Sort yours order there!!!!!!