CLICKS SHOULD HAVE PROPER TRAINING FOR THEIR STAFFON HOW TO FOLLOW SIMPLE PROCEDURES

I was given a hand blender as a gift from my niece Mrs S pillay, I have used it only twice, the second time while using the blender the top part of the blender came off and I could not fit it back, so I took the blender to clicks which I still had the box and asked them to scan it to check all is legitimate and I do not have the receipt, I was told that the customer service is closed today and I must bring it back tomorrow, I politely asked told the lady that I am working tomorrow and I can leave the blender with them and they can send it to their repair Centre and if it’s a problem of my mine I can pay for fitting the item back, in fact the top of the blender should never come off I could have had an electrical shock, I did not want a new one all I wanted was that they fit the blender together and if I have to pay I will, they insist I must come back tomorrow, it’s a very simple procedure take the item, give me a receipt, send it to your repair department and the fit it on instead I have to travel back and then they do what i suggested, there seems to be a lot of training given to the staff about customer service. I told the lady she can keep the blender with my compliments maybe one of your staff can fit it together and use it, seems like I am always going to have problems with clicks Killarney