Clicks Shocking Service

I placed an online order with Clicks who advertised the product as in stock and available until 18 January. 4 days later I receive an email saying the product is not available the order cannot be delivered and that someone will contact me in 5 business days to arrange the refund.

Obviously I'm not waiting for someone to call in 5 working days so After calling the call center I was told that an online agent was dealing with my case and then I was on hold for about 12mins while they conversed.

I asked for the online agent to please call me as I have checked the stock status at numerous branches and it was available at some of them.

nobody called but instead Bonile Mafule sent an email saying that the money will loaded to my clicks club card.

I rep**** to the email and said "No, you cant load the money to the card as I need the product or the actual money.

his response was sorry the branches don't do deliveries.... what? my reply was that I wasn't expecting the branch to deliver but rather for the online department to get the item from the store and then deliver as promised.

In the meantime Ive called head office, they tried connecting me to the supervisor who just politely picked the call up and then put it back down again.

I'm now patiently waiting for some sort of manager to contact me to resolve this matter. at 9.30am Bonile said the system was incorrect and the entire advert was an error. its still up. so if its such a huge error how come someone hasn't taken it down yet. maybe many many people placed orders and if they can keep everyone's money for 5 business days plus about 5- 7 days to process the refund Clicks could make a lot of money.

its just absolutely shocking.