Clicks ****s Consumers

Dear Clicks

I am absolutely disgusted with your service provided on the Clicks App as well as from your customer service.

I have supported your stores for decades and to receive such treatment is absolutely pathetic.

As a customer, adverti*****ts is something that attracts us to support your business. On the Click app the Payless baby wipes are advertised for R24.99 for 6 x 100 pack. If we are unable to purchase this, mark the item at out of stock instead of trying to **** the consumers.

YES, is said ****. I tried to check out the product and price changes from promotional price to original price. After calling the call centre, you *********** staff are rude and dismissive of my request for assistance. Telling me that “ I’m sorry there is nothing can do.” When I ask for a manager, the manager refuses to speak to me. Is this service?

The **** comes in when she says that she will give me the product at R24.99. but I have to initially pay the original price of R75.99. The difference will be paid back on to my cash back. So you are ****ming me by making me spend the extra R51.99 at Click. Is this the way you treat your consumers?

When I questioned this ****, the lady put me on hold for another 30 mins, yes I was on the call for almost an hour and comes back to me. She said that I can pay the original price and money can be deposited back into my account after 21 WD… I laugh at this.

Mind you that some of the consumers who are unable to afford to wait for money for 21 day to come back. I added 8 onto my cart, that would have been R200 but Clicks wants me to pay R607.92 plus the R80 delivery and wait for R400.92 for 21 days after you collect your order, then call the call centre, wait online for some to answer for an hour, then log a call to get your money back. Imagine the problem I’d incur to get my money back… not even worth my time.

Just Damn remove the specials is CLICK CANNOT HONOR IT.