Clicks return policy nightmare

Clicks has a return policy that will not allow you to return a product if the box has been opened, even if it has never been used, is still in the same condition you brought it in and has the manual in it. The nail lamp I wanted to return had never been used, was in the same condition as when I brought it, the only thing was that I had opened it and ended up disappointed with the contents. So now I cannot return it, despite the fact iw ould have spent that money and possible more stocking up that day.

On top of that, when I went to return the product I got staff that seemed to find it funny that I was unaware of their ridiculous return policy and couldn't return the product. The laugh and smirk I recieved when I asked if they were kidding was not appreciated.

It has also been nearly a week since I complained and I am still waiting for an actual response that isn't "We will get back to your response in 48 hours".

I understand policies put in place to stop people taking advantage of retailers, but Clicks' policy is unreasonable. I will not be buying from them ever again. Between the policy, their staff's behaviour and the lack of response to my complaint I have not had a good experience and will not be going back.