Clicks refuses to refund new kettle that does not work

On 28 November 2021 I bought a Safeway kettle at Clicks in Heiderand, Mosselbay for a flat that we bought to rent over holidays. The people that stayed in the flat said that the kettle does not work so we took them another one. The Safeway kettle was returned to its box with the receipt and placed on the kitchen cupboard. I eventually remembered to take it in on 08 August 2022 as it was still new and under guarantee.

We took it back to Langeberg mall Clicks in Mosselbay where we were told that although the box looks new and the kettle looks new and unused they cant take it back as it scans 1c. The transaction slip is for R 239.00. According to the lady the kettle is more then 5 years old. They refused to help us any further.

I want to know what am I supposed to do with a brand new/unused kettle that does not work? I returned it in its original box with the transaction slip and its still in the guarantee period. This is the kettle that I bought from Clicks, its a black Safeway as stated on the transaction slip and it is in an unused condition.