Clicks refuses almost R10k return and says I must return directly to their suppliers

I tried returning a Dyson item to Clicks and they gave me the run around, from one store sending me to another, to them then sending me to online and then online sending me to some support call centre and then this centre directing me to Dyson.

Clicks claims I need to contact their suppliers to return Dyson products because Dyson does not allow them to touch their products. This makes no sense.

The service received has been poor and a Clicks store in Cape Town actually said they cant accept the return because it is a quiet week and this will impact their stores performance.

So then it is the customers expense for Clicks poor supplier management and customer relation skills.

I am appalled and will not waste my time buying from a store that only cares for customers when it is time to take their money.