CLICKS REFUSED TO REFUND MY MONEY!

A couple of days ago someone recommended I purchase the Safeway menstrual belt for my daughters menstrual cramps.

I went on the clicks website to see it was sold out, yesterday (11 Aug), I went back on the website to check if it’s back on stock and luckily there was stock as per the website (I will attach a screenshot if I am able to). I order 2 extra items with and in a couple of hours my Safeway belt order was cancelled (no reason why but said it could not be delivered). I immediately sent an email to the clicks team to tell them to cancel the entire order as a whole because it was pointless I paid a delivery for cheaper items that I could have just gotten at the clicks store. My email was ignored and today (12 August), a parcel was delivered only with the 2 cheaper items and no Safeway belt.

My issue is that I sent an email to cancel the order, I called and the representative told me she cannot cancel it on her side because my order wasn’t even delivered yet. Now where is my money if my order was cancelled?

I asked for a full refund INCLUDING the delivery fee while the order was still in process of being packaged. What am I supposed to do with the order that was delivered?? I paid more for the delivery than the items itself. My initial item was cancelled for no reason!

This is the worst service I have ever experienced in the last 6 years that I have been loyal to clicks, I always purchase my toiletries but it doesn’t quite look like clicks appreciates the loyal customers at all.

WHERE IS MY MONEY?????