Clicks Refund Policy - 17 days to process a refund

We returned a Dyson hairdryer that we bought from Clicks online. It was repaired once and was working intermittently when it was returned. I sent through my bank account details on 06 August 2021 for a refund and I still have not been refunded yet (26 August). We have contacted Clicks numerous times for an update. The customer services representative says that it takes 17 days (working days?) for a refund to be processed. This has to be the worst online shopping experience ever. As a result of this experience we will not be making any significant purchases at Clicks going forward. We will no longer purchase our monthly medicines, supplements and toiletries from Clicks. We will change our Discovery loyalty partner to Dischem and be spending our money there in future. As a word of caution, do not buy any appliances or expensive items at Clicks. Rather spend your money at Takealot or another retailer that does not mess you around with refunds or exchanges.