Clicks product reliability is devastatingly useless

On Wednesday 5 February I was on my way to go visit a friend on sick leave. I passed a Clicks Pharmacy and decided to stop in and purchase some pregnancy tests. My husband and I had been trying for quite some time, suffered a loss, and had decided this was our last cycle of trying to conceive. I saw they had a pregnancy with weeks of conception test and I decided to buy 2 of those as well as 2 of their normal pregnancy tests. When I got home after my visit, I immediately did the weeks of conception test. It was positive. I was elated! I immediately shared the news with my husband, mom and dad who were joining us for lunch. I decided to do one of their normal pregnancy tests that evening but it was negative. I was a little confused but decided it must be diluted HcG levels as I did the test in the evening. The following morning I did another weeks of conception test and it was positive. At this stage my husband told me it can't possibly be wrong twice and I should enjoy the moment. I had a few tests left over and so decided to test again the next morning Friday 7 February. All subsequent tests were negative. The Clear Blue digital, the pick n pay test as well as the normal clicks pregnancy test. I was devastated. I called the clicks helpline and explained the problem. They proceeded to tell me they would lay a complaint and I should go to any clicks pharmacy and ask whether they have had any returns of the product. Unfortunately the helpline could not tell me the product reviews, whether there have been complaints or the reliability. I was very upset. I went to Brackenhurst Clicks where I was assisted by two lovely managers who helped me call head office to try and get some answers. Well, head office said they would lodge a complaint but because I did not keep the original packaging with the bar code and batch number and I did not swipe a clicks club card with my purchase they couldn't do much. I was in shock. Not once did anyone say it is a reliable product. Not once did anyone apologize for the emotional rollercoaster we were put on. Not once did anyone phone me back to confirm that the problem would be followed up. I did not even get a reference number (it was not offered for my first call and the second call I was told I would get called back with the number, it never happened). It is utterly disgraceful that this product is on the shelves. And I know it is a faulty product because I had very strong positive results and on the Friday, I used the weeks from conception test again and it was completely negative. If I was suffering a miscarriage or chemical pregnancy (both I have experienced before) the levels would decrease slowly, fading and resulting in weaker positives until no more HcG was present in my bloodstream and I would get a negative test. Please do not trust the clicks brand. Save yourself a lot of heartache and avoid the brand completely. They are con artists and do not care about their clients, no matter how delicate the situation.