Clicks poor service and management

I wanted to take advantage on a 3 for 2 deal on oestoezee gold product but, they only had 1 in stock, said I would pay for 3, take the 1 they have on the shelf and collect the other 2 when they arrive.. I was told that they do not do this any more, why then do they not remove the 3 for 2 deal notification from the shelf. Placed an online order which I wanted to cancel as 1 of the products was a 3 for 2 deal my order was for 4, phoned the service line, to advise them that I wanted to cancel the order and then re do it, 1st women put the phone down in my ear because I said she was not listening to me, (she kept repeating everything I was saying) when i phoned back the second women said she would check how best this cound be done, after 15 Minutes of waiting I put the phone down. CLICKS HAVE LOST THE PLOT, I WILL ONLY USE THEM IF I HAVE TO.