Clicks poor customer communication and false 1 to 3 day delivery for "Click and Collect" online service.

I have placed an online "Click and Collect" order on 4th August 2019. I received dispatch and order reference number on 5th August 2019.

It is now the 13th August and no further correspondence has been received from any Clicks platform with regards to the readiness of my order.

I have called the query line on 8th August 2019 to which they could not get through to the store. I then go in store to the Lansdowne Corner branch as suggested by the call centre agent and to which branch I have requested for my product to go to, to which I was told it has not arrived yet and they will contact me and also that their telephone lines had been ******.

I am now frustrated, wasted my time, money and energy to which I will not be compensated. This in essence is false adverti*****t and poor customer communication from your side as you cannot deliver on your appealing "1 to 3 Day" ready click and collect service. I needed to gift this item to someone to which I could not do last week and needed to spend more money getting something else elsewhere. The reason I chose the click and collect service is due to 3 of your stores not having the item in stock and I was just about tired of going to the stores.

How convenient that when one complains via the Clicks website then it cannot be submitted and it redirects one to their "FAQ" section.