Clicks - Poor after sale support

We had an issue with our Kambrook kettle that we purchased at Clicks. The handle broke off and basically fell apart one day with a kettle full of boiling water. Thank God noone was injured. We reported it to Kambrook's head office around January and haven't received a response to date. I then subsequently contacted Clicks and forwarded all the relevant information as requested including pictures of the incident. There was initial correspondence which was reassuring. I then didn't receive any feedback for around two weeks and followed up on the 18th of Feb to no avail. They don't even have the decency to reply with an acknowledgement mail. I am very dissatisfied with the level of customer centricity or lack thereof.