Clicks plays a robbing game

After many years of shopping at Clicks, I've had enough now. I ordered essential items on the Online App on 25th May 2024 on Saturday. Received notification on Sundsy,26 May 2024 that it's has been dispatched from Johannesburg. Then on 30th May2024 I got to see on the tracking that it was returned to the sender without even informing me no call no text no email. Later on they deliver only one box but the other box since they said they'll deliver it the next day when I call they say my query is with online department. They offered to give me my cash on the clicks card rewards, why can't they send to my account I don't get it.. then they load short amount what am I supposed to do with it cause it won't cover all the products they didn't deliver??