Clicks Pharmacy Direct - Completely unreliable with Chronic Medicine Dispensing and Delivery

I have wasted enough time and money with phone calls and emails and need to take it to the next level. I am beyond disappointed with Clicks Direct Medicine service. They are completely unreliable and never deliver on promises made. I provided everything they required to be registered for my approved chronic medication within less than a day. I have to follow up every month - not just once but numerous times to confirm the delivery of my medication. I phoned them numerous times to enquire why my medication is either not delivered or late. This happens more than once a month. During the previous call apparently a fix was done to ensure my medication will be automatically dispensed and delivered in time. Again - this month I am without my chronic medication because they have not delivered - even though I phoned them last week Monday to remind them that it was already due. They are my current Medical Aid's designated Service Provider. Because of the absolute ridiculousness and untrustworthiness of the service delivery - I am even planning on changing my medical aid in order to rather have another DSP for chronic medicine dispensary and delivery. I am also planning to inform my medical aid or this unacceptable approach to service delivery.