Clicks Pharmacy

I purchased items online on the 23rd of January 2021, I waited until the 1st of February to receive an sms and an email confirming the arrival of my parcel at Clicks pharmacy Lephalale Square. On the 2nd February I went to fetch it in the morning,after a while the lady who was assisting me came back and told me she can't find my parcel even though it shows it has been captured when it arrived and she asked me to leave my details while she will be looking thoroughly for it and she'll call me later. After almost 6 hrs after I went back to find out if there's any progress, only to be told the same story and she asked me to assist her in verifying that really the parcel is not there even with the other parcels that were captured with it in the system. Manager was called and she made few calls reporting it to the courier company and the person who signed for the item was not at work on the day. I emailed their customer service and even called them the following day. I am still waiting for someone to call me and tell me the way forward or if they eventually found it. The manager begged me to also leave and he would remove anything in the store room to get it.