Clicks pay my refund

On the 24th of October I bought some things online and chose to pick them up at my nearest clicks store. I was in Mafikeng at that time, the very same day i got a job offer in Pretoria and had to leave the same day. I contacted clicks to let them know and asked them if I can collect in Pretoria instead, they said it's not possible but they can do a refund. On the 29th of October they sent an email asking me to send my banking details and ID copy, I sent them on the 30th and they sent an email to confirm receipt. On the very same email they stated that they have forwarded the request to their finance team and once they receive confirmation of refund they will forward me the proof. This was the last communication from them, I never received any proof till today.

My refund was supposed to take 20 business days, the days have passed. I've sent them an email and a message on Facebook yesterday reminding them of my refund, I did not get any response on both platforms.