Clicks Parklands Junction complaint

I went to Clicks today to get my prescription. I took a ticket and waited my turn. When my turn came up, the pharmacist assistant waved me away to serve a guy who just came up to the till with no ticket. I let it go. When he served me he told me he couldn't find my prescription. I have had the same repeat prescription since December 2020. My box from my last prescription says 3 out of 5, the name of the pharmacy and the person who assisted me. I even showed them email proof of the repeat from my dr and they said they couldn't help me. I had to stand for an hour and the guy was just laughing and saying he couldn't help me. These are anti depressants and anti anxiety meds and I just recovered from covid and i was literally sick standing there. In the end i asked to speak to the pharmacy manager who refused to speak to me. I have the box and proof. The worst service. I know I am one customer and probably won't make a difference to your sales but I am never going back to any Clicks again. The rudest and most unprofessional staff. How do you lose a script that was loaded in June 2021 and I have proof that I still have 2 repeats before. The pharmacist said I must phone my DR. This is a Saturday. He is not available until Monday. And they were happy to let me go without medication until Monday because of a clicks system error. Are they not educated about side effects of sudden withdrawal? I ended up going to Checkers Medirite who helped me with pills enough for the week until I can get my DR to email my script to them.