clicks online (worse service)

I have received the worst possible service with clicks online shopping, the consultants rude , no sense of urgency . I paid for an item over a week go and the item was not delivered . No one can account to the where abouts of the item . No one cares , all I received was an email stating that they have processed a refund and it will reflect within 5 days after I called them more that 10 times . Do not use clicks online , it is very disappointing .