Clicks online unreliable

The online order I placed on the 6th of December 2021 was delivered on the 14th of December which is quite reasonable. However when I unpacked the big, very flimsy box that Clicks uses for packing I noticed that one the items was severely damaged and one of the items that was meant as a Christmas present wasn't even in the box despite being on the packing list. I immediately phoned customer care to report it. Spent a long time waiting to speak to a consultant due to an influx of calls apparently. I wonder why.... The evening of the 15th I received an email asking for images of the damaged items. I sent a reply the same day. Since then I've received no other communication. I sent a follow up email on the 21st of December 2021. Still haven't had any response from them. Today, the 7th of January, I decided to spend some more airtime phoning them to try and find out what is happening with my issue. After waiting 5mins an agent eventually answered. She asked for the reference and asked that I hold on so she could find out what was happening. After about a minute she just put the phone down. What great customer service!! Any complaints or issues, Clicks just direct you to their call center... so you can either have your emails unanswered or so that you can spent all of your airtime waiting in line to speak to a consultant so that the phone can be put down in your ear! I won't buy from Clicks online again soon if ever. I have items in my online basket and I keep on receiving emails about why I'm not completing my purchase ? Seriously ?? You can't rely on them delivering what you pay for.