Clicks Online Support

I placed an order during lockdown on the 29th of April to be precise. I understood that there were high volumes of orders and there would be some kind of delay.

I made contact 12 days after to find out where my order was, no one could assist and told me someone will be in direct contact I need to wait for a phone call. I asked for the number personally, but they said I must wait for the call. I did. No one phoned still not to date.

I started to sent messages on the Instagram platform someone responded and said my parcel was damaged, I was actually glad to finally receive some feedback, we are getting somewhere. My refund has still not been processed after your Instagram support person said it was handed over to online support on June 2nd, still waiting for the refund and the person who's supposed to phone me.

I am sick and tired of struggling to get in touch with someone to assist me to only tell me to wait for a direct call, no one calls!! It's my money and it has been 3 months this needed to be resolved the moment the package was damaged.