CLICKS ONLINE *****S MONEY

On Tuesday, 22 June 2021, I placed an order with Click Online Store, around twelve/one o clock. The purchase price went off my bank account. However, I did not receive a confirmation of my order or an invoice. Later the afternoon I placed another order with Clicks Online. This time I got a confirmation email together with the invoice. I immediately called the customer care number and a query was logged. After not receiving any response, I again called the customer care, only to be told that an order had been created. Which was not true as the order reflecting on the system is the order for which I received confirmation. I was then advised that someone would call me. Well I am still waiting. As this now stand, Clicks has ****** my money and the customer care refuses to sort out my problem. I will have to report this ******** matter to prevent this from happening to other customers especially in times like these.