Clicks Online Shopping - Poor Service commitment

I am a Clicks Client and recently registered with Click to receive their e-mail specials. They had a 7 day special on various items with the last day being the 20th November 2017. I decided to register with the Clicks on line shopping and have the item sent to the Kolonade Branch as they indicated 1-3 working days delivery. The purchase was made on the Wednesday the 20th November which ment that I should be able to collect my purchase for the Kolonade Branch at the latest on Monday afternoon 25th November. I receive a sms shortly after the purchase indicating that my clicks parcel is on it’s way to Clicks Kolonnade shopping center. Today an just before 11h00 I receive a e-mail saying the following: Dear Online Shopper Thank you for shopping at our online store. We regret to inform you of a delay in the delivery of your order, due to an unexpected technical issue at our online warehouse. Expected delivery will now be up to 2 working days later than our 1 – 3 working days promise. Please accept our apologies for any inconvenience caused. We thank you for your support, patience and understanding. Our friendly consultants are available should you require any additional assistance, Clicks customer service ***Regards Darren OMNI Customer Service consultant Direct: ***Fax: ***Email: *** Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000

When I called they they informed me that the Kolonnade Branch has 17 items of what I ordered in stock, however they had a delay at the warehouse and would only be able to get they item at the store on Thursday next wee****!

I will NEVER EVER use Clicks online shopping again and do not recommend Click online shopping for any purchases. Quite frankly, their service is pathetic if they cannot arrange to let the branch release of the 17 items they have in store to honor their commitment on their online website.