CLICKS ONLINE SHOPPING/ PARCEL DELIVERY DEKAY/ SHOCKINGLY POOR EXPERIENCE WITH THEIR CALL CENTRE

I placed an online order with Clicks. The online tracking on my phone says that the parcel has been with the couriers since the 7th of April with an ‘In transit’ message. This morning, 10th April, I phoned the Clicks call centre FOUR TIMES, every time the line is dropped as soon as I have supp**** the order number. This is a waste of my time and airtime. I am absolutely frustrated and disappointed in Clicks. Surely they check up on delivery progress? It looks like I have to do the job for them but the CLICKS CALL CENTRE IS A PROBLEM. I get the distinct impression that the dropped calls were on purpose. Once is an accident, but three times is deliberate. They do not provide an email address on their phone app nor any other communication method other than the NON FUNCTIONAL CALL CENTRE NUMBER.