Clicks online shopping mess

On 24 April 2020 I ordered some items for R1173 at Clicks Online shopping. When I was finalising the purchase I was notified that the turn-around time was 1-3 working days. When that passed I did not even get a courtesy email to appease me, I had to call in and Do my own follow up. Today 4 May 2020 I received the goods but the were TWO ITEMS MISSING. I HAVE ALREADY PAID FOR EVERYTHING I ORDERED. I WAITED LONGER THAN WHAT WAS SAID. THE DELIVERY LIST WAS ALSO MISSING TGOSE TWO ITEMS. I HAD TO DO MY OWN FOLLOW UP AGAIN TO CALL CLICKS AND INQUIRE, I WAS GIVEN A REFERENCE. I ASKED THE CONSULTANT WHAT WAS THE REASON FOR THE MISHAP AND SHE SAID THEY ARE GIVING ME THE 3-SPMETHING WORKING DAYS TO INVESTIGATE. THE SUM OF THOSE TWO ITEMS IS APPROXIMATELY R400, WHICH IS ALMOST HALF OF THE THE TOTAL PURCHASE. I AM HURT, I FEEL LIKE I AM BEING TREATED LIKE DIRT, I NEED THIS MONEY, I NEED THOSE ITEMS. I AM NOT HAPPY TO SAY THE LEAST