Clicks online shopping issue resolutions waste of time

<p>I bought a Toni and guy hair dryer online using the Clicks website. the product does not dry my hair at all and I brought this to clicks attention. they requested various forms of information and this process was a long drawn out back and forth email ping pong ball situation. it was quite annoying since they have no facility to just use the information at sale or any audit trail of the transaction to find all the information they needed for their own process.</p> <p> </p> <p>After providing them with all the required information I was told to go back to the store with my invoice and the store will advise what's next. </p> <p>I informed Clicks I bought the product online and collected at the Sandton mall branch and did not recieve ANY invoice, suggested again they look for the details on the system and maybe provide me with a copy of the transaction. </p> <p> </p> <p>I sent a futher follow up email and I am yet to recieve any further response.</p> <p> </p> <p>What a waste of time and money. clicks cannot really measure up in the digital world and they should not promote their online store. it's a waste of valuable resources.</p>