JL
Jan L

1 reviews | Active since Oct 2013

05 Feb 2020, 12:55

Clicks online shopping is the WORST experience I've EVER HAD in South Africa

I wanted to get a discount on this yoghurt maker from clicks. See this link: https://clicks.co.za/smartlife_yoghurt-maker/p/300017?ss=yoghurt%20maker

I went to Clicks Cresta Centre (Cresta Mall) to buy this. When I got there I was told it sells for R350, and I can only get it by buying it online.

So I went home and went online to buy this thing and get my discount. I also saw something else I wanted to buy.

I went and registered and tried to pay it. And then the nightmare began... I tried about 10 times to pay with my Nedbank card. And the OTP would not come through. I tried with my VISA card, and no OTP. I tried with my ABSA Card ... OTP came through, transaction rejected. I eventually tried to just pay by CASH EFT. And again the stupid OTP did not come through. I must have tried about 15 times between all the above methods, including calling their contact centre.

I buy things online with my credit cards ALL THE TIME - local and overseas and this is the first time I have experienced such a nightmare, and this from a "famous brand store".

I will just get in my car and go to the ****** clicks store and pay the price and I will tell the manager of the store that this is the worst ******* piece of online payment system I have ever experienced in my life.

I had been keen to be a clicks online customer ... but what a freaking mess and frustration.

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Replies (1)
JL
Jan L's update05 Feb 2020, 12:58
Reviewer Update
I might add something else. After posting the above here on Hello Peter, I went to the clicks website to their Contact us page. I decided to post the above as a Complaint, and upon doing so their system crashed and it said: Something went wrong while submitting your request

So even the logging on an online complaint to clicks does not work.

What a rotten website these people have.