Clicks Online Shopping Frustration

I have been stuggling with Clicks Online Shopping for weeks now. Each time when I sign in I need to verify my details. I enter the correct details an keep on reiving the error: "There's been a mismatch in one or more of the required fields for online account verification. Please reach out to the Customer Contact Centre to assist you further". After numerous e-mails I have received no response. I phoned the them and they told me that their system has been updated and verification needs to be done. I verified my details registered with them and it agrees to the details I supply when trying to do the online verification. She will escalate the matter to their back office. I will receive an e-mail once it has been finalised. Up until now I have received no feedback and still can't verify my details. This has caused me to miss out on specials they have run and I am getting frustrated. I am also missing out on eBucks that is one of the reasons I want to support them. They are causing FNB to loose customers as well. They are causing me to rather spend my money at one of their competitors' that has great service. We all know who that it is 😉.