Clicks online shopping

Such an *********** courier service I ordered some items on Clicks online for them to be couriered to my address to my surprise I received an email that my parcel has been delivered but yet I had received a delivery when I made a follow up the about the parcel, I found out that the parcel was delivered to someone else who has a completely different name to mine what puzzle's me is how come they delivered my parcel to a different name where as they had not called me and I had not even given them an instruction to deliver to someone else I no longer trust Clicks delivery service, worse experience I have received from their courier service such a terrible bad experience