Clicks online shopping

I have placed an order 08April 2024 and my order was split into two parcels. I received my first parcel on the 10April2024 after not getting feedback on my second parcel I phoned clicks call center services to follow up I spoke with Ashton on 16April2024 and he advised he'll give me feedback on the Friday which I haven't received. Today I wanted R60.00 worth airtime to speak to various agents only not to receive proper feedback I was placed on hold for long period of times by Britney and Asha and my phone eventually cut. I now spoke to Ongeshwa sorry if I'm saying your name wrong but she was now the only person whom assisted me and gave me proper feedback. The services by the other consultants were poor I could hear them laughing at the back while I keep phoning back. I would like to hear back from clicks and find out what they will do regarding this poor services as I am unhappy I always purchase online and this is the first month having such troubles.