Clicks online service and courier

I ordered a product online on the 23rd of November, delivery was supposed to be 1- 3 working days. Today is the 29th and I am still waiting in this product to be delivered by the courier. There's is no message to explain delays. I called clicks customer care this morning, all they could tell me was that they will escalate the situation, not mentioning when I will hear from them or when I can expect delivery. Clicks, I want my product, which has been paid for already. This is pathetic service from you and your courier.