CLICKS ONLINE - SERVICE

I ordered some items from Clicks online on the 14th April. Due to the lockdown they told me that there will be a delay in delivery to store for collection. Which is totally understandable and is not the reason for this review. I received a notification on 21 April that my package is as the Clicks store in Windermere Centre , Durban ready for collection. After 45 minutes in the store, waiting for them to find my package I had to come home empty handed as it was not there. They promised me that someone will be in touch with me to sort it out. I waited a day but had no feedback from Clicks. I then send various emails to their service centre but had no reply. After three phone calls to them I eventually got a reference number and was told that someone will be in touch. I would still be waiting!! I sent another email today and in response just got a sms and email notification that my package is now ready for collection at same store. I went there and after waiting for another 45 minutes I had to come home empty handed again. They could not find my package....AGAIN!!! When I got home I phoned the service centre and after being on the phone for nearly an hour I was eventually told that someone will get back to me. Right! Like that is going to happen looking at the previous promises. I am not happy with this service at all. If Clicks advertises a service they should be able to deliver that service. I actually do not know how to go about to resolve this as I have had no luck with the service centre. At this point i would like to be refunded if they cannot deliver my order but I am sure that will be another can of worms..........