Clicks Online Sale

Last year, I purchased a few items from the Clicks Online Sale. Four items & you get 50% off - one of the items was a Kambrook Smartlife Super Blender which - has ben giving ,me problems. Decided to return it to my nearest store for a refund (Westgate Mall - Mitchells Plain).

At Customer Service I explain that the blender has a smoke like smell when I use it -like the motor is burning & I've decided to return it now, whilst it is still in working order because I'm not going to wait until the thing explodes in my face , causing my house to short circuit. The person who assisted me first started arguing with me about the blender.

She said the following: This thing must have fallen because it's making a funny sound as she shakes the blender or someone tried to open it - how is that even possible? They go test it in a backroom and says its working & return to tell me its working but there's no smell. Hence, I said that I make smoothies every morning & they are testing it for a few seconds without any product instead.

She went back & forth to argue and make snide comments in front of the other customers (trying to embarrass me) , then eventually assisted people behind me because I had to wait for a manager to deal with the matter. Eventually, after am hour I was refunded with an attitude .

My argument was that it was purchased in July 2020 online & it still works - I was well within my warrant for the product to be returned.

Customer service is there to assist you & products are faulty. These consultants make as if they are going to pay you out of their own pocket when you return he goods.

Disappointing service, indeed.