Clicks Online refund--4 weeks with no answers

After 15 complaints logged and plus minus 20 calls and so much airtime I still have not received my refund. Today it's 4 weeks excluding weekend days since I canceled my online order before it has been dispatched on Monday morning 11th May @08h15 am. I have received inpatient customer service from Omni call centre and they've taken my number and promised finance would contact me. Still nothing. I don't have funds to follow up anymore and I'm so disappointed. I doubt that even this post would get their attention, unfortunately there is no longer kindness and care in the country and its sad.I read so many clients with the same issue as me and nothing has been done. Do we take it further in regulation with consumer act and online cancelation? I hope I can have positive feedback and funds in my account.