Clicks online purchase

Good Day Carl

Thank you for your email.

As a loyal customer to Clicks I'm disappointed with the service being provided as I received an email stating that my order will be delivered tomorrow and the next thing instead of it arriving on time it's going to be 2 days late due to a stock take .

That for me doesn't make sense and it just shows poor customer service and insufficient planning on your side as Clicks. This isn't my first online purchase and I haven't had such an issue in the past.

Also I urgently require certain chronic medication which has been purchaced in this order and I can't wait another 2 extra days or however many days to receive.

Also I'm not able to reach a clicks store/pharmacy to purchase them myself as I would have done that in the first place.

I'm appalled by the service.

I believe something needs to be done from your side as the company for me to receive the package on the day stated or some form of compensation needs to be made for this. As it is an inconvenience for me as a customer.