Clicks Online Price Not Honoured – Wasted Time & Fuel going to in-store

I am extremely disappointed in the service received from Clicks regarding an online order placed for Andolex C 200ml Mouth Wash.

The online advertised price was R107 (30% off) instead of R153. I placed the order through the Clicks app, and it clearly stated: “Total to be paid in-store: R107.00.”

I then received an SMS to collect from the Clicks Welgemoed branch.

When I arrived in store, I was told the price is R153, not the advertised R107.

I spent 50 minutes in-store while the pharmacist and store manager, Gerald, tried to resolve the issue. He contacted head office and was transferred between five different departments without assistance. This is clearly a system/technical issue on Clicks’ side, especially since:

The app still reflects R107.

The promotion screenshot clearly shows R107.

The system forces the order into “scripts” instead of allowing normal online payment.

I am now unable to log in properly due to an error message.

This is not acceptable. As a consumer, I am entitled to the advertised price. If Clicks has internal system issues, that is not the customer’s responsibility.

I wasted fuel and 50 minutes of my morning due to Clicks’ system error.

I expect:

The product to be honoured at the advertised price of R107.

Compensation for wasted time and fuel.

Urgent resolution and written feedback.

Order details and screenshots have been provided to the store manager.