Clicks Online - Poor Customer Service - waiting for order since 17th of Jan

I made a Clicks online click and collect order on the 17th of January and till today I have not received proper feedback with regards to what is happening with my order.

I visited the local Westering Clicks PE branch twice to get assistance and all they gave me was the customer service number which I have called twice and was just referred back to the first customer service assistant whom they couldn't get a hold of and was told that he would get back to me. I asked to cancel the order instead as I am tired of being told that I will receive a callback that never happens. I was told in order for my order to be cancelled it would have to be done by the first assistant that helped as he is assigned to my query.

I have waited 17 days for an order that should take 1 - 3 days. It is absolutely such disappointing as online shopping should be quick and efficient. And on top of it all they have such appalling customer service. It should not be this much effort and time to receive feedback and cancel an order.

I would not advise anyone to use their online service and I will no longer be using their services!