CLICKS ONLINE ORDER

Placed and paid for online order on Nov 29th. It is now Dec 11th. Still nothing! Visitted the Collection point of choice branch, they tried to help but no package. On Nov 2nd, I phoned Custome Service and was told parcels would be sent out the Monday, 5th Nov. The 7th and 8th Nov I sent emails and No Responce other than Auto Acknowledgement and, nor were the courie companies able to help as they too sent me from one to the other. I tried to phone today 11th Nov the Customer Line...placed on hold till airtime ran out.