DC
Darryl C
1 reviews | Active since Jul 2011
03 Feb 2021, 10:06
Clicks Online - No refund
Do not use Clicks online service. I placed an online order, the process went smoothly until I requested a refund (08/02/2021). I was not satisfied with the goods and phoned the day after delivery to request a refund. The article was returned but the refund never happened. I phone every week to find out when I will be refunded and get given excuses about the finance department every time. I am utterly disgusted with the level of follow-up service from Clicks online sales. I initially dealt with Carl Hoffman, then the service manager Yazeed Vally. Neither have been of much help at all. After almost a month I am wondering at what point this becomes theft of my money?!
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Darryl C's updateReviewer Update
22 Feb 2021, 09:08Here is a follow up on my complaint. After a full calendar month and about 10 phone calls and some e-mails, I eventually received my refund. Really not good enough for an online service. To be fair the purchasing and delivery service was very good. Just a big problem if you have to return something or have any issues with the products that you purchased.
DC
Darryl C's update22 Feb 2021, 09:08
Reviewer Update
Here is a follow up on my complaint. After a full calendar month and about 10 phone calls and some e-mails, I eventually received my refund. Really not good enough for an online service. To be fair the purchasing and delivery service was very good. Just a big problem if you have to return something or have any issues with the products that you purchased.