clicks online misleading

Hi there. With Lockdown Level 4 currently underway, I thought I'd use the Clicks ONline service to order much needed OTC meds and toiletries. What a huge mistake! I am based in Cape Town and mistakenly thought that I would receive my order within 3 days at the latest. However, I received an email advising me of my tracking details and horror or all horrors, I was informed that the goods will be dispatched from Johannesburg. Why?? Checkers and PnP and other big retailers dispatch the goods from the city where the order takes place. No where on the Clicks site does it indicate that online orders are dispatched from Johannesburg. If I had known that I would have made alternative arrangements or even risked going to the nearest Clicks store to get the meds. So now, 5 days later, I still have not received. I then phoned the call centre. Even worse, the call centre agent was incoherent and it took me several attempts to explain the situation to her - all I needed to establish is why the orders are coming from Johannesburg and why this is not made clear on the site. She then suggested that I hold on for the supervisor. I am writing this note while I am holding on for the supervisor and listening to awful background music. Yes, I'm grumpy, I'm irritated and I'm frustrated because had I known that it would take this long I would surely have gone another route. Clicks Online - never again!!! Never again.