**** Clicks Online ***** DONT ORDER ONLINE

From: Selvan Naidoo [mailto:***] Sent: Monday, 06 January 2025 13:19 To: '***' Subject: RE: *** - Clicks online query

Hi Jamierodien

Thank you for the offer of R75. However, due to my current circumstances, I strongly prefer to proceed with the original arrangement of you collecting the incorrect items and delivering the correct ones. I am currently caring for two small children during the day, which makes it very difficult for me to travel to the store. Additionally, the adverse weather conditions are also a concern. I also need to bring to your attention that I only have one pack of size 4 diapers left, so it's crucial that this process is expedited. Therefore, having the items collected and the correct ones delivered as soon as possible is the most feasible and urgent solution for me.

Please confirm the arrangements for collection and delivery, and please let me know what the earliest possible delivery time is

Regards Selvan Naidoo Cell: *** Email: *** The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.

From: *** [mailto:***] Sent: Monday, 06 January 2025 09:17 To: *** Subject: Re: *** - Clicks online query

Hi Selvan,

Thank you for your email.

In lieu of the incorrect items received we would like to offer you a gesture of goodwill for the inconvenience caused.

The cash back value will be R75.

Kindly advise if you are able to exchange the incorrect items in store for the correct once.

Kind regards

Jamierodien Bam | Clicks Group Customer Service Consultant Tel: ***| Int.: +27 (0)21 *** Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za ***:***

From: Selvan Naidoo [mailto:***] Sent: Monday, 06 January 2025 13:19 To: '***' Subject: RE: *** - Clicks online query

Hi Jamierodien

Thank you for the offer of R75. However, due to my current circumstances, I strongly prefer to proceed with the original arrangement of you collecting the incorrect items and delivering the correct ones. I am currently caring for two small children during the day, which makes it very difficult for me to travel to the store. Additionally, the adverse weather conditions are also a concern. I also need to bring to your attention that I only have one pack of size 4 diapers left, so it's crucial that this process is expedited. Therefore, having the items collected and the correct ones delivered as soon as possible is the most feasible and urgent solution for me.

Please confirm the arrangements for collection and delivery, and please let me know what the earliest possible delivery time is

Regards Selvan Naidoo Cell: *** Email: *** The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.

From: *** [mailto:***] Sent: Monday, 06 January 2025 09:17 To: *** Subject: Re: *** - Clicks online query

Hi Selvan,

Thank you for your email.

In lieu of the incorrect items received we would like to offer you a gesture of goodwill for the inconvenience caused.

The cash back value will be R75.

Kindly advise if you are able to exchange the incorrect items in store for the correct once.

Kind regards

Jamierodien Bam | Clicks Group Customer Service Consultant Tel: ***| Int.: +27 (0)21 *** Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za ***:***

From: *** [mailto:***] Sent: Monday, 06 January 2025 09:17 To: *** Subject: Re: *** - Clicks online query

Hi Selvan,

Thank you for your email.

In lieu of the incorrect items received we would like to offer you a gesture of goodwill for the inconvenience caused.

The cash back value will be R75.

Kindly advise if you are able to exchange the incorrect items in store for the correct once.

Kind regards

Jamierodien Bam | Clicks Group Customer Service Consultant Tel: ***| Int.: +27 (0)21 *** Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za ***:***

From: naidoos07 [mailto:***] Sent: Monday, 06 January 2025 08:47 To: *** Subject: Re: *** - Clicks online query

Yes all 6 are size 5

Sent from my Galaxy

-------- Original message -------- From: "***" <***> Date: 2025/01/06 08:21 (GMT+02:00) To: *** Subject: Re: *** - Clicks online query

Hi Selvan,

Thank you for contacting us.

Please accept our sincere apologies for the incorrect items received.

Kindly advise of all 6 units were received as size 5. Kind regards

Jamierodien Bam | Clicks Group Customer Service Consultant Tel: ***| Int.: +27 (0)21 *** Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za ***:***