CLICKS ONLINE DO BETTER

I am extremely disappointed with my recent experience with Clicks' Online store. After paying for delivery on two products, I only received one. I was told the second product was "not available." However, I showed them that it was indeed available, which made me feel as though they were being dishonest. I made it clear that I didn't want a refund-I wanted the product I paid for, since I had already covered the delivery fee & ordered both items. Instead of correcting the issue, they told me the product was "only available online" but that exactly where I bought it! Where is the logic in that?

Eventually, I requested a cash reimbur*****t. Shockingly, I wasn't refund in full-the money has been trickling back to me in piecemeal payments. For a big company like Clicks, I would have expected a quick, full refund, especially since it was their mistake. The online team gave me the runaround for no reason, showing no accountability for their error in not packing my lip gloss. The lack of transparency, the excuses, and the unprofessional attitude left me a very.....sad they treated me like I was nothing.

Clicks' online shopping service has left much much more to be desired. After this frustrating and unprofessional experience, I don't think I will ever shop online with them again.