Clicks Online Delivery Order

I ordered baby essentials, vitamins and cleaning products. My parcel was delivered on 22/05/2020. When I opened the parcel I received shampoo, face mask and make up. I reported it via the service email the same day I received goods; followed by a call the next day. I was told they will contact me in 2 working days. I have called back twice and said they've escalated to a manager. No one to date has acknowledged my email nor emailed a progress update or called to advise on progress of my incorrect good delivered. This is shocking. Very disappointed.