Clicks online

Email sent 21 February: I placed an order with Clicks online on the 12 February 2022 and collected my order at the Clicks store on the 16 February 2022. One item received is not correct and I logged a call with reference number 254912. The agent informed me that I can exchange the product at any Clicks in my area but I have now been to 4 Clicks and no one has this item. Can you please get back to me on what needs to be done now as I would really like to have the item I originally ordered. Oscar Theunis phoned me on the 28th February to say he received feedback from the warehouse and they have the correct item and that he will send me an email shortly with the waybill number to deliver the correct item to me and then collect the incorrect item. I sent a follow up email on the 2nd March to follow up as I have heard nothing yet and still to date no feedback. Bad service as after two weeks since my complaint and still waiting for feedback, will think twice before ordering online again.