Clicks Online = amateur hour

I've been sitting on this one for a few weeks, because I don't like to complain unnecessarily, but the clear disregard for customer service has prompted me to make this post.

I bought items on Clicks Online and paid partly with eBucks and partly with my credit card. No confirmation was received. After two days I followed up with an email. I will summarize the rest which has unfolded over the past 17 days. First they could not find my eBucks payment, then they couldn't find my credit card payment. Eventually when they found both payments I was asked to manually place the order again, just to be told that they no longer have the items in stock and can't process my order. I have now been told that it takes 14 - 17 working days for a refund to be processed, of which only 10 days have passed. I should therefore be patient...

These guys expect clients to wait what is effectively a month for a refund after they messed up the order in the first place. I really don't understand how they expect clients to merely accept this and carry on with their lives.

This is not okay Clicks! You have a long way to go if you want to catch up with other online retailers. The whole experience will probably stop me from buying from your online store again.