Clicks Online a Disgrace

Clicks West Acres Mall, Potchefstroom

I am writing to express my disappointment with the service I received at Clicks, West Acres Mall. My wife, who is currently pregnant and unable to shop in person, placed an order online believing it would be a convenient option. However, when I arrived to collect the items, I was informed that only a limited selection was available in-store. After leaving the store, I was shocked to discover that all of the items were actually in storage.

The lack of proper communication and organization is unacceptable. The employee who assisted me seemed *********** and failed to provide accurate information, resulting in significant inconvenience and wasted time. This experience was not only frustrating but also one of the worst I’ve ever had. What should have been an easy online order turned into a major hassle.

I urge the management to address these issues to improve customer service and communication. An online order should guarantee that items are available for pickup, and employees must be adequately trained to assist customers effectively.

Thank you for your attention to this matter. Please contact myself On ***