Clicks On-line is actually, clearly Off-line!!!

I believe that an organization like Clicks should NOT even attempt on-line business if their infra-structure does not have the capacity to fulfill the service that it purports to deliver their customers. Of-course they mail you, a standard apology, which, one can pretty much see, has been prepared in advance, as they knew they would NOT live up to their advertising and marketing claims. And, when you mail a complaint, even the automated response tells you that there will be a delay in responding to your complaint e-mail. Clicks KNOWS that there will be poor service. I believe they use the premise of , " don't tell them in advance, just apologize after the fact - it's easier!!" - I mean the customer has already paid the money, so now he or she can wait, whilst their money earns money for Clicks!!

The sad truth, is that organizations like Clicks work on numbers, and they have an acceptable percentage of upset customers, whom, clearly do not matter to Clicks, as their turnover continues to grow every day, and so too does their money in the bank.

I will probably receive an extremely apologetic, well-written, stock-standard mail, once this post has been noticed...maybe. The odds are that they might not even have the capacity to issue another apology.