Clicks not warm - like my iron.

I bought an iron 5 Dec 2018. It stopped working.

I just came from the Clicks store in Malmesbury. Apparently it cannot be refunded due to the 60 day exchange policy.

What???????????

Policies on back of slip read as follow. Clicks return/exchange policy: If you are not satisfied with your purchase you may return it within 60 calender days for a full refund,replacement or exchange if: 1. You have original slip 2. The item is in original unopened packaging

Policy under electrical and hi-tech products: Electrical and Hi-Tech products are covered by a 12 month guarantee. We reserve the right to test the product to confirm alleged defect before the product will be repaired,replaced or refunded.

The iron STOPPED working, meaning its defective.

I didnt buy the iron,and then didnt use it because I am not happy or satisfied.

The product is opened,not unopened.

How does the 60 day return and exchange policy apply to my situation when its clearly a defective electrical appliance? Maxwell Henkeman told me this and someone from Customer Care.

It seems so obvious based on their own policies....

I have been a club member for a while and this is the kind of treatment?

Wow.

Consumers always seem to lose...