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Vijialuxmi C

1 reviews | Active since Jun 2013

11 Jun 2018, 14:07

Clicks not taking responsibility for faulty products

My daughter bought the family christmas gifts, clicks smartlife by kambrook. 3 of our blenders packed up after 3 to 4 months of weekly , not daily use. Clicks in Pietermaritzburg cannot do anything about it because they say the clubcard used did not bring up these purchases. My point is that with or without the clubcard, these blenders should not have broken so qiuckly and so easily. We have other kitchen appliances for years that serve us well, like blenders, liquidisers, etc.I want the purchase price of all 3 appliances refunded to us asap. please.

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Vijialuxmi C's update03 Oct 2019, 09:23
Reviewer Update
Hi, After a very lengthy tedious process, I finally had the good fortune of having my challenge resolved by a highly professional compassionate employee of clicks, Nhlankanipho Benedict Mnawpbe, the store manager at Clicks, Liberty Mall in Pietermaritzburg. He listened understood and resolved the matter in a short space of time. Clicks is fortunate to have an individual of his character in their employment. He helped change my negative perspective of Clicks in general. given the poor support given previously